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1. when will my order be shipped?

a. if you place your order before 4:00 PM CST, it will be shipped on the following day. if you place your order on the weekend, it will be shipped out on Monday.

2. when will I receive my order?

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a. all shipments from basic. are sent via usps 2-day with tracking. you should expect your order to arrive between 2-3 business days following shipment. 3 days, you ask? sometimes the mail in alabama is slow. trust me, it’s just as frustrating on my end!

3. how much does shipping cost?

a. everything shipped domestically within the united states is free-ninety-nine.

4. what do i do if there is something wrong with my order?

a. first of all, we apologize! we are only human, and sometimes we make mistakes. we'll fix it! simply contact us, and let us know what your problem is.  a basic. representative will reach out to you shortly thereafter with a solution.

5. did an underprivileged seven year old make my garments?

a. ABSOLUTELY NOT.  we feel passionately that the products we represent be sourced and manufactured ethically. we want to feel good about the clothes we sell, and we want you to feel great about the clothes you wear.

6. what is your return policy?

a. please refer to our returns page for information on how to send a purchase back to basic.

7. what do you do with my information?

a. honestly? nothing. it stays securely in our site for YOUR future benefit.  we don't sell it, and we don't plan to.

8. do you ship internationally?

a. basic. now officially ships all over the world. however, if you are located internationally, we ask that you help us out by picking up the shipping cost to your country. we appreciate your help!